Created New Profile Outlook For Mac 2016 Connect To Office 365

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Sep 22, 2016  After moving mailboxes from Exchange 2013 to 2016, Outlook for Mac 2016 cannot connect to Exchange anymore. In the lower right corner, status changes between 'connecting' and 'not connected' every second. When trying to configure a new mail account, the status indicator stays yellow. It was a problem with the web service virtual. Tried using the Microsoft Support and Recovery Assistant for Office 365 tool. Sfc scan finds nothing. Regedit to disable autodiscover doesn't help: 'Open Registry Editor. Locate and then click the following registry subkey: HKEYCURRENTUSER Software Microsoft Office 16.0 Outlook Autodiscover. On the Edit menu, point to New, and then click.

This document explains how to connect to the Office 365 service via Outlook for Mac client.

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Configure Outlook

If you currently do not have Office/Outlook installed on your computer, please follow these instructions to install Office/Outlook before proceeding.

Warning: Before proceeding, make sure you have updated Outlook to the latest version (patch) currently available. If you do not update Outlook before proceeding, the potential exists that you will be unable to configure your account to Office 365 (you will receive an error during the configuration process).

Important: In addition to configuring your NetID account, this document also contains instructions on how to configure a Service Account. The recommended configuration for Service Accounts within Outlook is to have the Service Account linked to your NetID account and then to use the delegation feature to interact with the Service Account.

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Microsoft Outlook for Mac uses profiles to manage your accounts within Outlook.

  1. You have three options on configuring your Outlook profile:
    Option 1: First time user of Outlook (no existing profile).
    Launch Outlook to start the account creation wizard. If prompted for type of account, select Exchange or Office 365. Proceed to step 2.
    Option 2: Create a new profile.
    Make sure Outlook is not running.
    1. Follow these steps to create a new profile.
    2. Proceed to step 2.
    Option 3: Add your account to an existing profile.
    Launch Outlook.
    1. Go to 'Tools' menu and click the Accounts selection.
    2. Select New Account.. from the + menu selection located at the bottom left corner of the 'Accounts' screen.
    3. Proceed to step 2.
  2. On the Setup your email window, enter the email address of the account you are attempting to configure:
    • Email Address format: -
      • NetID Account: Enter the primary address of your NetID account which will take one of the following forms: netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu
      • Service Account: Enter the primary address of your Service account which will take one of the following forms: name@domain.wisc.edu

      Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.

  3. If you receive the following prompt:
    Place a check mark within the 'Always use my response for this server' check box.
    Click Allow.
  4. You will be redirected to NetID login screen - enter the credentials of the account you are attempting to configure.
    Please note: If you receive an error message that your account is unable to be auto-configured, please make sure that your Outlook client is fully updated to the newest version (patch) currently available.
    If this is your first time setting up this client: You may receive the following notification:
    Click Activate and follow the instructions using your NetID to login when asked to activate the software.

Important:

  • Depending on the size and amount of emails you have in your account, Outlook may require some time to completely download all of your mail (and other data) the first time you load Outlook after configuring your account.
  • If you are having issues interacting with the configured account or with other accounts, please verify you have authenticated into Outlook before contacting the help desk.

Optional - Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these instructions to configure the Campus Directory (Whitepages) within this client.

Uninstall Outlook/Office

You may experience issues with Outlook for Mac that are often resolved by performing a full uninstall/reinstall of Microsoft Office. The following Microsoft documentation provides instructions on how to completely uninstall Microsoft Office on your Mac: Troubleshoot Office 2016 for Mac issues by completely uninstalling before you reinstall.

See Also:

Manage Profiles or Identities in Outlook for Mac

If you use Outlook 2016 for Mac in more than one capacity, such as for your personal life and for work, you can set up Outlook to handle these different capacities by using profiles. A profile is associated with and stores a set of email messages, contacts, tasks, calendars, account settings, Scrapbook clips, and more.
In Outlook 2011 for Mac, profiles were called identities.
The Outlook Profile Manager (previously called the Microsoft Database Utility) is installed as part of your Office installation, and it allows you to create new profiles, edit or delete profiles, and set your default profile. When you open Outlook, it always uses the default profile.
If more than one person uses the same computer, Outlook profiles don't offer as much privacy as separate user accounts in the Mac OS. Outlook profiles don't offer password protection, and Spotlight searches from the Finder will locate Outlook items from all the profiles in the current user account. To learn more about how to create user accounts, see Mac Help.
Add, change, or delete a profile

Ctrl+click or right-click Microsoft Outlook, and then select Show Package Contents.
Open Contents > SharedSupport, and then launch Outlook Profile Manager.
Do one of the following:
To create a new profile, Select the Create a new profile button , and then enter a name for the new profile.
To rename a profile, double-click the profile, and then enter a new name for the profile.
Delete a profile
Select the profile that you want to remove, and then choose the Delete the selected profile button .
Change the default profile
Highlight the profile that you want, access Set the default profile , and choose Set as Default. Restart Outlook for this change to take effect.
After importing identities from Outlook for Mac 2011 to Outlook 2016 for Mac for Office 365, if you receive the error message, 'Your identity cannot be imported as you do not have sufficient permissions on your 2011 identity.', see the KB article, Outlook for Mac for Office 365 – Permission error while Importing an Outlook 2011 Identity.
After importing identities from Outlook for Mac 2011 to Outlook 2016 for Mac for Office 365, if you receive the error message, 'Your identity cannot be imported as you do not have sufficient permissions on your 2011 identity.', see the article, Outlook for Mac for Office 365 – Permission error while Importing an Outlook 2011 Identity